Drains clog, pipes leak, and water heaters break — it’s inevitable. However, while plumbing issues are common, choosing the right plumbing service company takes more than just a quick online search. It requires thoughtful research.
Many homeowners feel uneasy about letting a stranger into their home, especially someone who will move throughout the space and handle unfamiliar systems. And if you're not knowledgeable about plumbing, you could be vulnerable to “plumbing scams.”
Finding a reliable plumbing service company you can trust takes a little homework. But the peace of mind that comes with hiring a trusted plumber is well worth the effort. Not only will they leave you satisfied with the work, but if another issue arises, like in a plumbing emergency, you’ll already have someone dependable just a phone call away.
How to Find a Good Plumber? Ask All the Right Questions
Hiring a plumber isn’t just about fixing a problem — it’s about trusting someone with one of your home’s most vital systems. To avoid poor workmanship, asking the right questions before hiring anyone is important.
Here are five essential questions to ask to ensure you’re hiring a skilled and dependable plumbing professional:
- Are You Licensed, Insured, and Bonded?
Always verify that the plumber is licensed in your state. A license shows they’ve received proper training and meet state standards. Insurance protects you from liability in case of accidents or damage during the job, and bonding ensures you’re financially covered if the work isn’t completed or is done improperly. - What Is Your Experience and Area of Expertise?
Companies with years in the business tend to have more reliable processes and experienced staff. Ask about their areas of specialization — such as repairs, installations, or maintenance — and whether they focus on residential, commercial, or both. A seasoned plumber is less likely to abandon the job midway and more likely to resolve issues efficiently. - How Will You Provide an Estimate?
Be cautious of plumbers who quote prices over the phone without seeing the issue. A reputable, trusted plumber will visit your home, assess the problem, and provide a detailed written estimate outlining labor, materials, and parts costs before starting the work. - Can You Provide References?
A trustworthy plumber should have no problem sharing references from previous customers. Contacting these references can give you insight into their work quality, professionalism, and reliability. - Who Will Be Doing the Work?
Some companies use subcontractors or less-experienced helpers to complete jobs. Ask who will be performing the actual work and verify their qualifications. This helps prevent miscommunication and ensures that a qualified professional will be handling your plumbing needs.
Be Thorough Before Hiring a Plumbing Service Company
Now that you know the key questions to ask when evaluating a plumbing service company, take your research a step further. A little extra effort up front can save you time, money, and stress down the road. Here are a few more steps to help you make a confident, informed decision:
- Get Multiple Quotes – Always solicit at least three written quotes, particularly if the job requires a major repair. Quotes should always include the scope of work, materials used, and payment terms. Once quotes are in hand, assess each based on price, experience, and professionalism.
- Ask Friends and Check Online Reviews – Word of mouth is powerful. Ask neighbors, friends, your insurance provider, or other service professionals (like electricians or real estate agents) if they can recommend someone. Then, check their reviews online on platforms like Google, Angie’s List, and the Better Business Bureau. Pay attention to both ratings and how the company responds to any complaints.
- Review the Company’s Website – A reputable plumbing company will often have a clean, easy-to-navigate website that communicates professionalism. Look for licensing information, services offered, and customer testimonials. Some companies even include videos or blog posts demonstrating their expertise and communication style.
- Google Search – Go beyond the website and look the company up. Look for recent news articles, industry awards, or signs of community involvement. These can be indicators of a business that takes pride in its reputation and maintains high standards.
Hiring a Plumber? Put Ken’s Plumbing at the Top of Your List
Choosing the right plumbing service company isn’t just about solving today’s problem. It’s about building a relationship with a professional you can rely on for years to come. By doing your research right, you can ensure that your home is in capable hands.
At Ken’s Plumbing, we’ve earned the trust of businesses and homeowners throughout South Carolina’s Upstate. Our skilled, courteous teams are committed to doing the job properly and professionally, and our reputation reflects that dedication.
We go beyond quick fixes by focusing on long-term relationships, something we proudly back up with our exclusive Diamond Club, designed to give our customers peace of mind for the long haul.
If you’re looking for a plumbing service company that puts your needs first and treats you like family, we invite you to contact us today. Let us show you why so many in the Upstate call us the picky-people’s plumber.
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